The summit brought together enterprise leaders and partners to explore digital transformation, AI adoption and the future of enterprise platforms.
India, 21 October 2026: Liferay, Inc., a leading provider of Digital Experience Platforms (DXPs), brought together enterprise customers, technology partners and industry leaders at its Customer Summit Mumbai 2026 to discuss how organisations can connect digital experiences, modernise business operations and prepare for the next phase of enterprise transformation.
Held at Courtyard Mumbai International Airport, the summit explored the role of integrated digital platforms in addressing enterprise requirements across customer experience, commerce, infrastructure, data and artificial intelligence. The programme featured Liferay's product roadmap, customer case studies and partner-led solutions, alongside discussions on the practical application of AI in enterprise environments.
The event opened with a welcome address by Manish Gupta, Director, Liferay India, followed by a keynote from Sherazade Fetita, Vice President of Marketing at Liferay, on the role of a unified platform in supporting wider business transformation. Ben Turner, Principal Evangelist at Liferay, presented the company's roadmap for Liferay DXP, outlining its direction and the capabilities shaping its next phase.
Customer and partner sessions highlighted how digital platforms can address specific operational requirements across industries. Sunit Vakharia, Chief Technology Officer, and Sameer Sahay, Vice President of Marketing, at IndusInd Nippon Life Insurance, discussed the organisation's approach to accelerating product launches through vertical platforms. A separate session featuring Saurabh Sharma, Deputy General Manager at Petronet LNG, and Praveen G, CEO of Creant Technologies, focused on digital transformation in the energy sector.
The programme also included a session on Krypton by Constl, presented by Amit Shukla, Enterprise Architect at Constl, and Dhvanil Reshamwala, Director at Aixtor Technologies. Sandhya Rethish, Practice Lead for CX at Digitus, presented Digitus360, a supplier management solution, illustrating the role of partner-developed applications in addressing specific business requirements.
AI and the changing role of digital platforms formed another key part of the agenda. Sessions covered Liferay AI Hub, the use of AI in digital experience and commerce, and the evolving role of marketers in managing content and customer acquisition across channels. Samir Patel, Manager, Sales Engineering, APAC, at Liferay, presented on accelerating business agility with Liferay AI Hub, which enables organisations to build and manage AI agents using their enterprise context.
The discussions reflected a broader enterprise priority: introducing new capabilities without adding unnecessary complexity to existing technology environments. As organisations explore AI and connected digital services, integration with existing systems, security, governance and the ability to adapt platforms to changing business needs remain important considerations.
Speaking on the same, Manish Gupta, Director, Liferay India said, “Organisations are looking beyond individual digital projects to understand how technology can support wider business priorities. The focus is on connecting systems, simplifying processes and creating experiences that work for customers, partners and employees. As AI becomes part of this landscape, organisations also need to consider how these capabilities can be introduced within their existing technology and governance frameworks.”
The summit concluded with a customer recognition segment and a vote of thanks by Craig, followed by a networking dinner. As part of the recognition ceremony, customers were honoured across four award categories: New Launch of the Year, Maximum Use Cases, Customer Champion, and Unique Use Case of the Year. The awards celebrated customer achievements in driving innovation, expanding the application of digital platforms and implementing distinctive use cases across business functions and industries.
